Help a Customer with Knowledge Centered Service (KCS®) Methodology | Salesforce |
Description: Walk through solving a customer problem using Knowledge-Centered Service (KCS) methodology. Receive a customer request then capture the customer’s problem and search for articles that can help. If you don’t find one, create and validate one instead. Follow the process of capture, find, then use, or create, fix, or flag the article. Link to: Enhance Service Cloud with Lightning Knowledge trail. #Salesforce #MarketingCloud #KnowledgeCenteredService Subscribe to Salesforce: http://bit.ly/SalesforceSubscribe Learn more about Salesforce: Website: https://www.salesforce.com/ Facebook: https://www.facebook.com/salesforce/ Twitter: https://www.twitter.com/salesforce Instagram: https://www.instagram.com/salesforce/ LinkedIn: https://www.linkedin.com/company/salesforce/ About Salesforce: Salesforce is a customer relationship management solution that brings companies and customers together. It's one integrated CRM platform that gives all your departments — including marketing, sales, commerce, and service — a single, shared view of every customer. 
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